Return Policy

Our company is committed to protecting consumer rights and prioritizing post-sales customer satisfaction. Any dissatisfaction you may have with the products you have purchased, and any problems arising from production or service, will be carefully evaluated and resolved as soon as possible.

To be able to serve you better and faster in terms of product returns, you can find the necessary conditions below. If any of these are absent, the product return will not be accepted.

Requirements for Return

1. Product to be returned
2. Invoice for the product to be returned (with all copies)

1. Product to be Returned

a- Return of used or damaged products is not accepted.
b- The product to be returned shall be delivered in the same condition as it was received, within 30 days, together with standard accessories and without damage.

2. Invoice for the Product to be Returned

a- The invoice for the product shall be sent for the return process.
b- If the invoice for the product to be returned is issued in the name of a company, the product shall be sent along with the invoice issued by the company when returning. A return invoice shall be issued.

Other Conditions and Return Shipping Fees

a- If the product/products you want to return is/are defective, shipping costs shall be covered by our company in case it is sent with our contracted cargo companies.
b- If the products received by our Quality Assurance department comply with the return conditions, the return of the product price shall be processed on the day the product reaches us. The reflection of the return in your account depends on your bank’s initiative. Returns to credit cards are reflected in the account within 1-5 days.
c- You can send the products you want to return to us with Yurtiçi Kargo for free.

Sending the Product to be Returned

The product to be returned can only be accepted by the cargo companies that we have agreements with. Returns and transportation costs of products that reach us through any other cargo company shall not be accepted.
The general return conditions are as follows:

– Returns shall be made absolutely with the original box or packaging.
– Returns of products whose original box/packaging has been damaged (for example, products that have been shipped with a shipping label pasted on the original box and sealed with shipping tape), that have lost the resale ability and can no longer be purchased by another customer shall not be accepted.
– You need to send the original invoice (all copies you hold) and a petition that includes the reason for the return along with the product to be returned.
– If the product/products you want to return is/are defective, the shipping cost shall be covered by our company. In this case, you must also send it using the cargo companies we have agreements with. In other cases, you shall bear the shipping costs.

Order Cancellation

Dear customers, you can cancel the orders that you have placed wrongly or if you give up purchasing. Sometimes delays occur in checking our e-mails due to our busy schedule, and the product might have already been handed over to the cargoby that time. If the product has not been handed over to the cargo in the cancellation process, the full price shall be returned with the method you used for the transaction. If the product has been handed over to the cargo, the cargo fee or fees shall be deducted and refunded.

Product Return Address:

Arslanköy Mah. Beşiktaş Cad. No:61 Toroslar/Mersin